Seeking Customer Care Representative

Highland Animal Hospital is a small animal practice located in the village of Central Square, NY.  We provide medical and surgical care for dogs, cats, rabbits, ferrets and small rodents. The practice operates in a free-standing building, 20 minutes north of Syracuse and 1 mile west of I-81.

Customer care representatives, veterinary assistants, and a kennel attendant/housekeeper support three veterinarians.  Dr. Kathy Smith opened the practice in 1993; Dr. Lynn Baker joined in 2000 and Dr. Wendy Erlenback joined in 2015.

In addition to Western medicine, Dr. Smith offers laser therapy and Traditional Chinese Veterinary Medicine (acupuncture, herbals, Tui Na massage therapy and Chinese food therapy).

The hospital is staffed from 7 am to 7 pm Monday through Friday.  There are no weekend office hours.

Our practice is based on choice.  We must provide service that attracts clients to choose us as their veterinary health care provider.  Our customers may choose a specific doctor, and actively participate in diagnostic and treatment decisions for their pets, based on client education and options offered by our doctors.  Each client and patient are unique, and case management is tailored to the individual.  Our Vision and Mission statements define our practice concept and goals.

VISION

To be a family of compassionate caregivers who nurture the bond between people and pets by improving the quality and quantity of companion pet lives through education and personalized care.

MISSION

At Highland Animal Hospital, we will exceed clients' expectations for compassion and service at every level of care; we will provide the highest quality of client and patient care possible within the parameters defined by each individual client; we will master exceptional communication to convey to clients our sincere concern for their pets' health care.

APPLICANT INFORMATION 

Applicant must be accurate, efficient and cheerful, and maintain a smooth, well-planned and orderly flow of clients and patients.  Responsibilities include:                      

• greeting clients and pets in a professional and courteous manner; 
• preparing and organizing patient records; 
• scheduling appointments; 
• answering 3 line telephone; 
• filing; 
• billing; 
• client mailings; 
• preparing patient consent forms; 
• providing client education materials;
• invoicing and collecting payments;
• updating computer information;
• ordering office supplies;
• light housekeeping;
• performing other duties directed by veterinarians.

Starting pay is $9 per hour.  Office hours are 7 am-7 pm, Monday through Friday.  Candidate must be available to work both morning and evening shifts, and be flexible to schedule changes as needed.

APPLICATION PROCEDURE

     Please provide a cover letter and resume to

Nani Lowrey, Personnel Manager

Highland Animal Hospital

12 Gertrude Dr.

Central Square, NY  13036

Please include in your cover letter the days and times you are available for interview.  If not in your resume, also include names and contact information for any references who can support your application.  Candidates submitting incomplete application packets will not be considered.

Mark envelope personal and confidential re: customer care position.  Cover letter and resume will also be accepted via email (nanijlowrey@gmail.com); a hard copy will be requested if the documents will not open on our computers.

Documents will be reviewed and eligible candidates will be called to schedule an interview.  Cover letters/resumes will be accepted beginning immediately and will continue until the position is filled.  Please do not contact the hospital to check on the status of your application.

Thank you for you interest in this position and in Highland Animal Hospital.